*Extended Christmas Present Returns Period – Return any unworn gifts by Friday the 14th January 2022
|Standard UK Delivery||£3.50 ||3-5 working days||Royal Mail/ DPD|
|Spend Over £50||£FREE||3-5 working days||Royal Mail/ DPD|
*Working days are Monday to Friday (excluding bank holidays)
You will have 14 days from receiving your order to report any issues such as damage or defects to the outer packaging or missing or damaged items within your order. We will not be held responsible for any issues reported after this period. When reporting these to us please ensure you have photographed the issue as we will ask for this to conduct our investigation.
To report any issues with your order, please email firstname.lastname@example.org with photos of the issue for reference.
CAN I CANCEL/ AMEND MY ORDER?
Unfortunately, once the order has been placed we can’t change the order.
This includes the following:
- Changing the item/ size
- Delivery/ billing address
- Adding other items to your order
- Shipping address/ method
We’re pretty quick at picking and packing your order, therefore we need to be quick to cancel your order once your purchase has been confirmed. If you contact customer service straight away we may be able to help. After it has been processed, cancellations will follow the usual returns procedure.